Who it's for · Restaurants, pizzerias & diners
More reviews on Google. And a reply to every review, in every language.
Before picking a place to eat, people check the stars and read how you reply. BuonaFama helps you ask for the review at the right moment and drafts a reply to every review, in the language it was written in.
The right moment is right after the check
- At the table and the register
A QR code on a table tent, the menu or the check presenter. Customers scan it while they wait for their card: no app, no sign-up.
- After the meal
For guests who booked with an email address: a short email within a couple of hours, while the meal is still fresh in their mind.
- Visitors
The page opens in the language of their phone: English, Spanish, French, German or Italian.
All your reviews, on one screen
An example in Spanish
"La pizza estaba buenísima y el servicio muy amable, pero tardaron casi 40 minutos en traer la comida."
"¡Muchas gracias por sus palabras sobre la pizza y nuestro equipo! Sentimos mucho la espera: en las noches con más gente ahora avisamos del tiempo al tomar el pedido. Esperamos verlos pronto. Tony – Tony's Pizzeria"
What it says, in English
"Thank you so much for your kind words about the pizza and our team! We're very sorry about the wait: on our busiest nights we now let guests know the wait time when we take the order. We hope to see you again soon. Tony – Tony's Pizzeria"
Sample texts. The English version is shown here so you can read the example.
The rules we follow
Same buttons for everyone
Every customer sees Google and Tripadvisor the same way, plus a link to message you privately. No filtering out unhappy customers.
No rewards
No discounts, free drinks or gifts in exchange for a review.
Customers write the reviews
The AI only writes your replies, in your voice and with your signature. Replies to negative reviews always wait for your OK.
Questions
I already have a Google QR code on my tables. Do I need to change it?
No, keep it if you like. We help you reply to your reviews however they arrive. The BuonaFama QR code is an extra option: one code for Google and Tripadvisor, in the language of the customer's phone, with a way to message you privately.
What about Yelp?
Yelp asks businesses not to request reviews, so BuonaFama never asks for Yelp reviews: no Yelp button on the QR page, no Yelp in emails. The reviews you get on Yelp come into BuonaFama with a reply already drafted, and you paste it into Yelp for Business.
How much time will it take each day?
With Do it yourself, a few minutes: the AI agent drafts every reply, you check it and post it. With Done for you, we reply for you, and replies to negative reviews always wait for your OK.
Can I give a free dessert or a discount for a review?
No. Google doesn't allow incentives for reviews, Yelp doesn't allow asking for reviews at all, and the FTC's 2024 rule on reviews bans rewards tied to positive reviews. BuonaFama never offers discounts or gifts in exchange for reviews.
How do local diners see you today?
Take the two-minute demo: see what your guests see when they scan the code, and how every review gets a reply ready for you.